FSL Solution Engineer

Employment Type

: Full-Time


: Engineering

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Job Details

The Field Service Solution Engineer, (FSSE), is responsible for presenting our Service and Support product offerings,
(the Service Cloud), with a focus on Field Service Processes, Value Proposition, Architecture, in the best light to
prospects and customers, to evoke confidence in company's technology infrastructure, and removing all technical
objections in the sales cycle. To accomplish this, the FSSE must have a strong desire to leverage their technical and
pre sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and
effectively demonstrate the solutions that address these requirements and provide business value.
To be successful in the role the FSSE works closely together with the Co Prime Service Cloud Sales
Account Executive and other Solution Engineers, (SE) in helping to deliver the appropriate technical solution and
value proposition . The role is customer focused; delivering deep Field Service Process and Product Knowledge across
all Pillars of the Service Cloud offering
Typically our engagement is sponsored by customer senior executives and will be presented to the level of VP
Customer Care/Field Service, VP Marketing communications, COO, CMO, CFO and CIO level.

Responsibilities will include:

  • Understanding the customer processes, challenges and architectural complexity of today’s Contact Centers/Dispatch centers, Service Portals , and mobile field technicians
  • Understanding the customer need and establish company's product as the best solution that addresses that need
  • Assisting the Account team SE in effectively responding to any detailed Service Cloud questions in RFPs
  • Articulating and presenting contact center/Field Service architectures to C-level and IT enterprise customers and implementation partners
  • Working in a matrix organization, including Account Executives, SEs, service executives and implementation partners
  • Managing discussions with various levels of IT technical audiences
  • Defining system requirements and recommend application architecture, including possible integration to CTI, ERP, and other third-party solutions
  • Storyboarding and assisting in the build/configuration of customized Service Cloud demos to support Field Service Use cases
  • Presenting companies' Field Service technology infrastructure, including demonstrating deep familiarity with the prospect’s hardware, software, networking and security stack investments
  • Participating in all appropriate product, sales, and procedural training and certification to acquire and maintaining the knowledge necessary to be effective in the position
  • Attaining quarterly and annual objectives assigned by management
  • Supporting regional and global Service Cloud Initiatives and projects to improve field sales enablement and the Service Cloud product offering
  • Skills Required

  • Deep understanding of Field Service Organizations, Field Service Management Processes, Work force Management and Scheduling, Asset Management, ERP , Mobile Devices, Analytics and the working of large contact/dispatch centers
  • Solution Selling Discovery Skills
  • Ability to work as part of a team to solve technical problems in varied political environments
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, while demonstrating a willingness to take ownership of problems
  • Excellent written oral and interpersonal communication skills in German and English
  • Comprehensive knowledge of the software sales cycle
  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • Previous experience as a Sales Engineer/Architect for a Field Service Software vendor or consultancy company or similar technology Contact Center related technology
  • Ability to travel based on territory alignment and region
  • Work-Flow Management experience
  • Knowledge of related applications, relational database and web technology
  • Basic programming experience in HTML and other web based technologies

  • Skills Desired

  • Salesforce certifications
  • Experience in Selling Field Service Solutions from Oracle, Microsoft, ServiceMax, ClickSoftware, or other Field Service market vendors
  • Experience with relational databases including Oracle and/or Microsoft SQL Server
  • Working knowledge of Windows, and/or Mac O/S
  • Accessibility - If you require accessibility assistance applying for open positions please contact the .

    Posting Statement

    Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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