Motivate is seeking an Assistant Operations Manager who will assist in ensuring efficient operations at Bay Area Motivate. Responsibilities include, but are not limited to: management of operational staff, identification of process improvements, empowering employees with resources needed to conduct their duties, working in partnership with all team members to ensure continuous operational improvement which includes conducting employee training as needed, and otherwise ensuring all safety and performance standards are met or exceeded. This position reports to the Service Delivery Manager.
Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.
We’re offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.
About the Role
·Oversee routing of the “Field Team” to conduct bike and station repairs, daily bike redistribution, battery swaps and modify as necessary to ensure fleet receives monthly and annual inspection
·Develop scheduling and conduct daily management of the “Field Team”
·Help to lead the hiring process for core “Field Team” members; including interviewing, on-boarding and training management
·Utilize performance data to design and modify operations procedures to ensure that customer service, station cleanliness, station maintenance and rebalancing metrics are met and improved
·Ensure that safety-related processes are in place and that all staff follow appropriate safety procedures within field operations, pre/post shift safety check and warehouse operations
·Work in partnership with operations, bike fleet, safety and other departments to ensure timely and productive workflows for continuous operational improvement, including participating and conducting trainings as necessary
·Management of vendor relationships to procure, track and maintain inventory for field and warehouse operations; tools and supplies, in collaboration with Director of Operations
·Ensure operability and maintenance, to manufacturer recommendations, of vehicles, technical equipment and safety gear
·Conduct metrics tracking, analyze results and generate output reports; including those on bike status, system events, rebalancing data, and more
·Fill gaps in operations team capacity as needed, including execution of all duties in the field
·Communicate tactfully and productively with your team
·Assist with resolution of missing bikes, including outreach to customers and filing of police reports
·Act as a manager for station relocations, as needed
·Ability to report to San Francisco, Oakland, and San Jose as needed across a 24 hour operation
·Other duties as assigned
·You have 3 + years experience in operations, including leadership experience of an hourly operations team
·You are a wiz in Microsoft Word, Google Applications and can quickly learn new software
·You know the street layout of the San Francisco Bay Area like the back of your hand
·You have a valid Driver’s License and acceptable Motor Vehicle Record
·You over communicate in words and Excellent written and verbal communication skills.
·You have strong analytical and problem solving skills
·You can effectively build and sustain strong relationships across a variety of stakeholders
·You thirvie in a fast paced, quickly changing environment.
·You are a self starter who remains highly organized when given competing deadlines
·You are a teamplayer in every sense of the word. You love to collaborate with your others both internally and externally.
·You can lift up to 50 pounds and report to various work locations across the Bay Area as needed
·You understand that this position may require hours which exceed 8 hours per day and/or 40 hours per week
Preferred Skills and Experience:
·Previous technical and/or mechanical experience is preferred
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