Sr. Group Manager, Risk Operations Retail, Consumer , Wealth, Operations, Technology & Cyber Security, Risk, and Compliance

Employment Type

: Full-Time


: Miscellaneous


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

  • OperationalRisk Management Executive responsible for leading a team of professionalOperational Risk Managers to provide Oversight, Credible Challenge, OperationalRisk Program Implementation, development of the Independent Views of the Risksand Quality of Risk Management in six (6) of the twelve (12) Businesses andFunctions of Bank of the West – specifically Corporate and Commercial Banking,Small and Medium Enterprises, Finance, Human Resources, Marketing, and Legal.

  • Supervise execution ofthe Operational Risk Management framework across the first line Businesses andFunctions with a front to back perspective.More specifically:

  • Build credible relationships with Business and Function in order to understand and monitor their activities and advise Senior Management on strategic decisions with operational risk impacts. Foster strong relationships with the Businesses and Functions to provide an independent view of their risks and the quality of risk management in order to be a source of strength to the business.
  • Provide Independent Risk Opinion of the Business and Function’s risk identification, risk assessment, issue remediation, monitoring and action plans to address operational risk and control gaps in the environment. Identify risks, evaluate their potential impact and review the strengths and weaknesses of existing controls.
  • Ensure the effective implementation of the Operational Risk Programs including the Risk and Control Self-Assessment (RCSA), Control Plans, Self-Identified Issues, the Key Risk Indicator Program, Records and Information Program, and Get to Green Program.
  • Leads and advises key stakeholders on operational risk mitigation strategies by providing risk consultation for major initiatives and projects (including business planning).
  • Facilitate the RiskReview of all New Activity governed through the New Activity Committeeincluding new products, offshoring, significant outsourcing, moves andrestacks, new technology implementation and new strategic initiatives.Understand the additional activity such asinitiatives and right shoring impacting the Business and/or Function withrespect to the Operational Risk impacts. Participate in evaluating new products, changes to thechannels through which products are offered, and technology impact assessmentsfor their impacts on the Bank’s, Business’ or Function’s operational riskprofile. Approve procedures and guidelines on operational risk limits by typeof product and/or transaction, specifically the TAC/NAC process; and establishmanagement and administrative procedures to ensure adherence to policies.

  • Oversee the reportingon Operational Losses including both Actual and Potential Incidents withoversight of root cause analyses and action plans.Prioritize monitoring activities to reduce income volatilityfor the bank and increase risk transparency while being attentive to increasingthe level of customer service and satisfaction.

  • Oversee the assignment of Audit and Exam Findings in the Businesses and Functions.Monitor the timely completion of all Recommendations. Monitor ongoing progress of Action Plans.Review and address all Remediation actions in advance of submission to Inspection General or the Regulators.
  • Provide credible challenge over the Business or Function Audit, Compliance and Risk (ACR) annual rating for the Executives and Staff.
  • Provide formal independent reporting on the State of Operational Risk to the Business or Function Executive, the Internal Control Committee, the Enterprise Risk Committee, the Board Risk Committee, Regulatory Bodies as required.Independent reporting includes both narrative and quantitative elements.
  • Educate, train andsupport the Businesses and Functions on all Operational Risk topics – or ensurethe consistency and comprehensiveness. Provide a voice and advocacy of Businessand Function concerns back to Risk ORC corporate teams including Anti-Fraud,Third Party Risk, Governance Framework Reporting & Analytics, IndependentTesting, and Transversal Risk teams. Partner with the business in the development andimplementation of changes to standards, systems and processes used within theoperational risk framework.Ensureunderstanding and accessibility for the 1st Line, of all changes,communications and requirements.

  • Establishproper governance and oversight of the overall Operational Risk profile of theBusinesses and Functions under their responsibility, establishing, as required,Control Committees (sub-Control Committees) for oversight of the execution ofthe operational risk management standards and procedures; emerging risk trends,KRIs, incident reporting, recommendations, action plans, testing.

  • Serve as the Secretariat for the Business or Function Sub-ICC to the Enterprise Internal Control Committee.
  • Oversee the selection and results of the independent 2LOD testing program within the respective Business and Function.
  • Participate in the Business and Function executive leadership meetings as possible.
  • Escalate matters as required to the appropriate governance committee, the Head of Operational Risk, the Chief Risk Officer, the Business or Function Senior Executive
  • Developstrong personal relationships with the Control and Governance teams and otherpartners (e.g. subject matter experts in compliance, information security andcorporate investigations) to ensure trust amongst the three lines of defense.

  • Stayabreast of key external industry issues impacting the business or operationalrisk framework (e.g. regulatory, competitive landscape and material industryevents, etc.)Participate in IndustryEvents where possible.

  • Develops talent in theoperational risk team to deliver performance and results – including theidentification, development and retention of talent with requisite riskcapabilities as well as providing leadership and overseeing performancemanagement and staff development activities.Holds self and others accountable for meeting commitments by setting andclearly communicating expectations and roles and responsibilities relative tooperational risk.


  • 20or more year’s directly related or combined Operational Risk Management andInternal Audit experience within the financial services industry.

  • 15or more years’ experience working in Financial Services including ConsumerBanking, Commercial Bank, Wealth Management, Personal Finance or CorporateFunctions within the banking Industry

  • Credibility with the Business and/or CorporateFunction being supervised (knowledge,experience, expertise).

  • Deep Knowledge of Operational Risk – identifying, assessing, and understanding theoperational risks in the multiple environments, products and services acrossthe bank.

  • Detailed knowledge of the Operational Risk Programsand Processes (RCSA, New Activity,Loss Management, Permanent Control Plans, Findings and Recommendations, ChangeManagement, etc).

  • Required Experience

  • Requires advanced business knowledge, general management and leadership capability to lead business or functional teams. Typically has broader practical experience across multiple professional disciplines within the organization, combining theory, past practical experience and the organization’s business practices

  • Education
  • Bachelor's Degree

  • Equal Employment Opportunity Policy

    Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

    Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

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